Phone Banking Officer

Full time Jobs Quick posted 4 months ago in Banking , in CRM/Phone/Internet Banking Executive
  • Chennai, Guwahati, Thane, Indore, Hyderabad View on Map
  • Post Date : October 10, 2020
  • Apply Before : November 10, 2020
  • Salary: Rs0.00 - Rs0.00 / Monthly
  • Applications 0
  • View(s) 415
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Job Detail

  • Offered Salary 1000
  • Career Level Others
  • Experience 4 Years
  • Gender Male
  • Industry Banking
  • Qualifications Certificate

Job Description

Job description

Purpose of the Job : The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.
Roles & Responsibilities:
  • Handling and resolving customer complaints/ queries over phone
  • Providing customers with relevant product and service information
  • Cross selling various banking products to customers over phone
Key skills:
  • Fluency in spoken English & Hindi language
  • Open to work in rotational shifts
Competencies:
  • Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
  • Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Qualification & Experience:
  • Graduate with 0 to 4 years of experience.

Required skills

Retail bankingFinancePhone bankingCorporateBankingCustomer serviceCustomer complaintsbanking productsCustomer interactionInvestment

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